Ordering Questions

1. How can I order through JAS Software?
From the PRODUCTS page, find the product you wish to purchase, and click on the ADD TO CART button.

2. Can I order with a credit card?
No. At this time, JAS Software, LLC is only able to accept payment via personal check or money order. On the SHOPPING CART page, select the "Pay by Check" button, complete the form on-line, and mail it to the address indicated on the form. Be sure to make the payment payable to JAS Software, LLC. A charge of $10.00 will be imposed if a personal check in payment of a fee is not honored by the bank on which it is drawn.

3. How do I cancel an order?
Once the order has been received and the check deposited it can not be cancelled.

4. What is the return policy?
Opened items may not be returned. All un-opened items may be returned for a full refund. The cost of shipping the item back to JAS Software, LLC will be the responsibility of the customer. The refund will be in the form of a check, and will take 3-4 weeks to process.

5. Is my personal information secure?
If you are using Netscape Navigator 3.0 and above or Internet Explorer 3.0 and above you are able to place secure orders. Make sure you have all the security features turned on in the preferences for your browser.

Shipment Questions

1. Do I need to place a phone order if I want a shipment?
No. All order types and specifications can be placed via the mail-in-order form.

2. When will I receive my package?
This depends on the shipping address. Most items are shipped priority via United States Parcel Service (USPS), and take 7-10 business days.

3. How do I track my shipment?
With your order number and customer number, you can find out the status of your shipment by sending an email to customerservice@jassoftllc.com. If you've just completed the order in the past few hours, this information may not yet be available.

If you have a questions or concerns, please feel free email us at the following: customerservice@jassoftllc.com